Radio Starr – Shipping Policy

Processing Time

• Orders are usually dispatched within 3–5 working days.

• We’ll email you once your order has been shipped.

Shipping Rates & Delivery Times

• UK orders: sent via Royal Mail or courier, usually delivered within 2–4 working days after dispatch.

• International orders: delivery times vary (typically 7–14 working days).

• Shipping costs are calculated at checkout based on your location and order size.

Packaging

• Vinyl records and prints are shipped in protective, industry-standard mailers.

• Merchandise is packaged securely to avoid damage in transit.

Customs & Duties (International Orders)

• Customers are responsible for any customs fees, import duties, or local taxes.

• Radio Starr is not responsible for delays due to customs checks.

Delivery Issues

• If your order hasn’t arrived within the expected timeframe, contact us at info@radiostarr.co.uk with your order number.

• We are not responsible for delays caused by postal services, strikes, or circumstances outside our control.

Damaged or Lost Orders

• If your order arrives damaged, notify us within 7 days with photos.

• For lost packages, we’ll work with the courier/postal service to resolve the issue and arrange a replacement or refund where possible.